Returns & Exchanges

At One Stop and Shop Market, we prioritize the freshness and safety of your food. Due to the perishable nature of our products, we offer a 24-hour window for reporting issues to ensure you receive only the highest quality items.

Return Process

• 1.
  Inspect Your Order

  Upon delivery or pickup, carefully check all items for freshness, packaging integrity, and accuracy against your receipt.

• 2.
  Contact Support

  If an item is damaged or incorrect, email our support team within 24 hours with your order number and clear photos of the product.

• 3.
  Verification Process

  Our quality assurance team will review your claim and determine if a refund or store credit is applicable based on the product condition.

• 4.
  Receive Resolution

  Once approved, a refund will be processed to your original payment method or a replacement item will be dispatched with your next delivery.